I am a part time secret shopper. I do it mostly for the intrigue and adventure. Sure I could probably find more adventure rock climbing or sky diving, but sleuthing around stores is much more convenient. This week I picked up an “integrity shop” which is when you go to a place of business, disclose you are a shopper and review the store inventory and performance of the employees to make sure they are l keeping up the company’s integrity. Integrity.
Integrity is a funny thing. Miriam Webster defines integrity as: firm adherence to a code of especially moral or artistic values: incorruptibility. But which code do we use? Everywhere I look I can find examples of people who lack integrity. The guy who sends a grunt to check out the line up at in rival comedy room so the comics who are trying to make a living can be banned from working the other club. The lady who knows she got an extra dollar back from the cashier yet doesn’t give it back. Coincidentally, she’s the same person who gripes when she is accidentally short changed a dime. How about the woman who quits here job simply because she doesn’t want to work anymore and then files for and collects unemployment? Or the husband who encourages it? The people on Wife Swap. The list goes on and on, but that’s my list.
The tricky part about integrity is that we all have a different code. We all live by a different standard with a different belief of what is right or wrong. I have my principles and they work for me. You have your principles. Today’s secret shop will be easy. I have a check list of items to look. I have a definition, an outline by which this company operates and gauges integrity. Wouldn’t it be nice if everyone lived by one universal check list although whose would we use?